Customer Service

Frequently Asked Questions

How do I create a Cusini account?

When placing an order you must register with us in order to be able to enter your details and choose your delivery address/es. (Please note this does not include your payment card details). You will also be asked to set up a password to access your account.


Will I get an order confirmation?

We will send you email confirmation detailing the exact order received after your order is placed.


When will my products be delivered?

Dispatch is normally within 24 hours for delivery within 3-5 working days of placing and paying for an order. If for any reason the product will take longer you will be notified as soon as possible.  


What if my order has not arrived?

First of all, view your order history online by signing into your Cusini account here. If your order has been dispatched and has not arrived within the expected time period please email our customer services team at 


Do you deliver or send products outside of the UK?

We only deliver within the UK at present.   

Delivery to British Forces at BFPO addresses are welcomed. Please email with the product you are interested in and your address.


How do I use my discount code?

You can apply a promotion code to your order at the confirmation stage of the checkout process. On the confirmation screen you will see an area labelled ‘Discount Code’, with a text box for the voucher code to be entered.

Once the discount code is entered please click ‘Apply Voucher’, and if the discount code is recognized by the system then the appropriate reduction will be applied to the order total. You can then click the ‘Proceed to Checkout’ button to proceed to the payment section of the checkout process.



For general enquires about products, orders and deliveries please email 

Cusini Ltd

Head Office Tel: 01753 653 047 (Mon – Fri 9am to 5.30pm)

Mobile 07766 526431 (anytime)  

Registered in England and Wales No. 7269306. Registered office: Cusini Ltd, Rowan House, Hill End Lane, St Albans, Hertfordshire, AL4 0RA